Lokos AI — Privacy Policy

Last updated: December 5, 2025

This Privacy Policy explains how Lokos AI LLC ("Lokos AI," "we," "us," or "our") collects, uses, stores, and shares personal data when you use our websites, mobile apps, APIs, voice agents, or any other products and services (the "Services").

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We collect personal and non personal information in the following categories:

1.1 Information You Provide Directly

  • Account information: name, email, phone number, password (hashed), and demographic details you submit such as age, gender, ethnicity, and interests
  • Business information: company name, industry, contact details, billing information, and usage data
  • Conversation data: text or audio messages exchanged with our AI agents or through voice calls
  • Survey or feedback responses: answers you provide voluntarily to product related or opinion based questions
  • Compensation details: payout preferences and earning history if applicable

1.2 Information Collected Automatically

  • Usage logs: IP address, device type, browser type, operating system, timestamps, and referring URLs
  • Cookies and similar technologies: identifiers used for authentication, analytics, personalization, and session management
  • Telemetry and diagnostics: error logs, performance data, and agent interaction metrics

1.3 Audio and Voice Data

When interacting with Lokos AI voice agents, including Twilio based calls:

  • We receive audio input such as voice recordings and transcriptions
  • We generate audio output such as AI voice responses
  • We may store transcripts and embeddings for quality assurance, compensation accuracy, moderation, and model improvement

Audio used for training or improvement is anonymized or aggregated unless you have explicitly consented otherwise.

1.4 Data from Third Parties

We may receive:

  • Identity verification information
  • Payment or payout information
  • Marketing preferences
  • Business account integrations

from parties such as Twilio, Stripe, OpenAI, Google Cloud, or advertising partners.

2. How We Use Your Information

We use your data to:

2.1 Provide and Improve the Services

  • Operate AI agents, analytics dashboards, and conversational models
  • Personalize your experience
  • Maintain security, detect anomalies, and prevent abuse
  • Conduct research and product development

2.2 Market Insights and Business Intelligence

For users participating in conversational insights:

  • Conversation data may be analyzed, extracted, and summarized
  • Anonymized or aggregated insights may be used to answer questions submitted by companies

We never disclose personally identifiable information to companies unless required by law or explicitly permitted by you.

2.3 Compensation and Rewards

If you earn compensation:

  • We use demographic profiles, call history, participation quality, and ledger records to calculate payouts
  • We maintain audit logs for transparency and fraud prevention

2.4 Communication

  • Service updates, account alerts, and administrative notices
  • Research invitations, product changes, and optional marketing with opt out

2.5 Compliance

  • Enforce our Terms and Conditions
  • Fulfill legal obligations
  • Respond to lawful government requests

3. How We Share Information

3.1 Service Providers

We share information with trusted partners that support:

  • Cloud hosting such as Google Cloud or AWS
  • Voice infrastructure such as Twilio
  • Model inference such as OpenAI
  • Security and fraud detection
  • Payment processing such as Stripe

These providers access only the data necessary to perform their services and are required to treat it confidentially.

3.2 Business Clients

Business customers receive:

  • Aggregated or anonymized insights only
  • Never your identity, phone number, or raw transcripts unless you explicitly agree or disclosure is required by law

3.3 Legal Requirements

We may disclose information when required to:

  • Comply with subpoenas, court orders, or government requests
  • Protect the rights, safety, or property of Lokos AI or others
  • Investigate fraud, abuse, or security incidents

3.4 Corporate Transactions

If Lokos AI undergoes a merger, acquisition, or sale of assets, personal data may be transferred as part of that transaction.

4. Data Storage and Security

  • Data is stored on encrypted servers in the United States or other required jurisdictions
  • Access is limited to authorized personnel
  • We use industry standard safeguards including TLS, encryption at rest, hashing, and monitoring systems

No method of transmission over the Internet is completely secure. Use of the Services is at your own risk.

5. Data Retention

We retain personal data:

  • While your account remains active
  • As necessary to provide the Services
  • To resolve disputes or comply with legal obligations

Anonymized analytics and aggregated insights may be retained indefinitely.

You may request deletion of your account and personal data at any time.

6. Children’s Privacy

Lokos AI does not knowingly collect personal data from children under 13. If such data is discovered, it will be deleted promptly.

7. International Users

If you access the Services from outside the United States:

  • Your data may be transferred to or processed in the United States
  • By using the Services, you consent to this transfer
  • We apply safeguards consistent with GDPR principles

8. Cookies and Tracking

We use:

  • Strictly necessary cookies
  • Analytics cookies for traffic patterns
  • Session tokens
  • Optional advertising or attribution cookies

You may control cookies through browser settings. Some features may not function properly without cookies.

9. Your Rights

Depending on your jurisdiction, you may request:

  • Access to your personal data
  • Correction of inaccurate data
  • Deletion of personal data
  • Restriction or objection to processing
  • Export of your data in a portable format
  • Opt out from the sale or sharing of personal data

Lokos AI does not sell personal data.

Requests may be submitted to info@lokos.ai. Identity verification may be required.

10. Your Choices

  • Marketing communications may be opted out of at any time
  • Account deletion may be requested through support
  • Payout preferences can be managed in your dashboard
  • Participation in conversational research may be declined at any time

11. Third Party Links

Our Services may contain links to third party websites. Lokos AI is not responsible for their privacy practices.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates take effect when posted with a revised last updated date. Continued use of the Services constitutes acceptance.

13. Contact Us

For questions, data requests, or concerns:

Lokos AI LLC 19 Dutch Street Apt 10A New York, NY 10038 USA Email: info@lokos.ai

Privacy Policy | Lokos AI